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Certificate Programme in Hospitality Management in Ras Al Khaimah

Duration: 3 Months Classroom Training (120 hours) + 3 Months Paid Internship

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Eligibility Criteria

Graduate in any stream from a recognised university
Basic proficiency in English (spoken and written)

Documents Required

CV, Valid Passport / Emirates ID, Academic Graduation Certificate

Course Fee

Admission fee : AED 500 (non – refundable)

Course fee : AED 7,500

(Including 5% VAT)

Introduction to Certificate Programme in Hospitality Management

The Certificate Programme in Hospitality Management is a dynamic and immersive course designed to prepare students for careers in the UAE's thriving hotel and hospitality industry. This 3-month classroom-based programme provides a strong foundation in hotel operations, guest experience management, and departmental coordination across front office, food and beverage, housekeeping, and customer service. The course develops professional skills, operational knowledge, and a service mindset that aligns with the standards expected by UAE's world-class hospitality employers - ensuring participants are job-ready for frontline and supervisory roles in hotels, resorts, and service establishments across Ras Al Khaimah and the wider UAE. A mandatory 3-month paid internship follows the training, offering real-world experience in live UAE hospitality environments.

Learning Objectives

By the end of the programme, learners will be
able to:

  • Understand core hospitality functions and hotel organisational structures in the UAE context
  • Perform basic operational tasks in front office, housekeeping, and F&B service
  • Deliver service excellence aligned with UAE brand standards and international hotel norms
  • Communicate effectively and professionally with guests from diverse cultural backgrounds
  • Maintain health, safety, and hygiene in UAE hospitality settings
  • Build guest relationships that enhance satisfaction, loyalty, and repeat visits

Learning Outcomes

Upon successful completion of the course, students will be able to:

  • Describe the key functions and departments within a UAE hotel or resort
  • Handle guest check-in, check-out, and reservation procedures professionally
  • Execute service in food and beverage settings, including mise-en-place and service etiquette
  • Maintain cleanliness and standards in housekeeping operations
  • Apply customer service skills and handle complaints or difficult guest situations with confidence
  • Adhere to UAE-specific safety, hygiene, and professional grooming norms

Why Certificate Programme in Hospitality Management?

Designed in collaboration with IHCL (Taj Hotels) and UAE hospitality professionals

Balanced focus on theory and live operational simulations reflecting UAE hotel environments

Mandatory 3-month paid internship in UAE partner hotels and resorts

Guest sessions from luxury UAE hotel managers and senior hospitality professionals

High employability through skill-building, grooming, and dedicated placement support

Programme in Hospitality Management Curriculum

Introduction to Hospitality & Guest Experience

Front Office Operations

Food & Beverage Service Techniques

Housekeeping Operations

Customer Service Excellence

Hospitality Communication, Safety & Hygiene

Paid Internship (3 Months - Mandatory Post Course Completion)

The programme includes a 3-month structured paid internship with UAE partner hotels and hospitality establishments, where learners rotate through departments including Front Office, Housekeeping, and F&B, engaging in daily live hotel operations.

Apply SOPs and service procedures in live UAE hotel environments

Develop a logbook of daily responsibilities and professional reflections

Receive mentorship and performance evaluations from experienced UAE hotel supervisors

Submit a final internship presentation and report

Career Opportunities

Graduates of the programme will be eligible for placement opportunities in various roles within the hospitality sector, including:

Front Office Associate or Guest Service Executive

Guest Relations Executive

Food & Beverage Service Associate

Guest Service Associate

Reservations Executive

Banquet or Events Coordinator

Hospitality Sales Coordinator

Duty Manager (Trainee)

Guest Experience Executive

Frequently Asked Questions

Training covers Front Office, Housekeeping, Food & Beverage Service, and Guest Relations - the core operational departments of any UAE hotel or resort.

Internships are conducted with partner hotels and hospitality establishments in Ras Al Khaimah and across the UAE.

Graduates may work as Front Office Associates, F&B Service Executives, Guest Relations Officers, Housekeeping Associates, or Reservations Executives in UAE hotels and resorts.

Yes. The curriculum is aligned with the service standards and SOPs expected by branded and luxury hotel environments operating across the UAE.

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